In-store Return policy requires a show of receipt. 10 days full refund, 30 days exchange or store credit. No refund on Gift Certificates.
We want you to be delighted with your purchase. Most purchases can be returned within 14 days for a refund except for special order or replacement parts. No exchange or refund will be issued after 14 days from the date of purchase. Just contact us for an RMA number prior to return shipping. We will cover the cost of return shipping for defective items, and will refund 100% of the purchase price. An unwanted, resalable item will be refunded 100% of the purchase price provided:
- It is returned with all original documentation and packaging (unopened and resellable condition)
- Manufacturer tags are intact.
- It is in unused condition.
Returned items not meeting these criteria are subject to a 25% or more restocking fee depending on the condition of the returned items. You will be responsible for shipping costs (each way) on unwanted items. Certain products such as eating utensils, bottle feeding items / accessories, blankets, diapers, potty seats, bath and fabric items and personal care items cannot be resold for hygienic reasons and are therefore non-refundable. Items that are returned with missing pieces and/or parts will not be refunded and will be shipped back to the customer at customer’s expense.
You must notify us of damaged / defective products within 5 business days from the date of delivery. In the event that a product is defective or damaged in shipping, we will provide an equivalent replacement item. In some cases, the manufacturer may opt to replace a defective part rather than replacing an entire item.
Refunds will be provided in the same tender that the purchase was paid in:
- Cash will be refunded in cash
- Debit card will be refunded to the original debit card
- Credit card will be refunded to the original credit card
- Gift Cards will be returned on a gift card
The current flat rate shipping charge will be withheld from a return credit if the original order met the free shipping threshold, but exclusion of the returned item would have caused the order total to fall below the free shipping threshold.
Products returned without an RMA are subject to a 25% or more restocking fee, due to additional processing costs caused by unexpected returns. We appreciate your help in keeping our costs and prices low!
Please send us an e-mail at firstname.lastname@example.org requesting an RMA number in the event of a return or if you have any questions about our return policy.
We reserve the rights to refuse any returns that are not meeting these criteria.
For Shipping and Returns, our administrative office is now at 812-438 King Street West, Toronto, ON M5V3T9